Servicing24/Docs/Purchase

Purchase Orders

A Purchase Order (PO) is a formal document sent to a supplier to request goods or services. It documents what you're buying, at what price, and when.

app.servicing24.com/purchase/purchase-orders
Purchase Orders list โ€” all POs with supplier, status, and total amount
๐Ÿ“ธ Purchase Orders list โ€” all POs with supplier, status, and total amount
1
Go to Purchase โ†’ Purchase & GRN
View all purchase orders. Click 'New Purchase Order' to create one.
2
Select the Supplier
Search for and select the supplier. Their default payment terms and address auto-fill.
3
Add items to the PO
Add the items you want to purchase with quantities and agreed unit prices.
4
Set delivery date and branch
Specify the expected delivery date and which branch should receive the goods.
5
Submit the PO
Save and submit. The PO is now in 'Pending' status awaiting supplier confirmation and delivery.
6
Print and send to supplier
Print the PO as a PDF and share it with the supplier via email or in person.
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TipPOs can be set to require approval before submission. Enable this in Settings โ†’ Approval Workflows.

Goods Received Note (GRN)

When goods arrive from a supplier, create a GRN to record the actual quantities received. This automatically updates your stock.

1
Open the Purchase Order
Find the PO for which goods have arrived and open it.
2
Click 'Receive Goods'
This opens the GRN form, pre-populated with the PO items.
3
Enter received quantities
For each item, enter the actual quantity received. This may differ from the ordered quantity if there are shortages or damages.
4
Note any discrepancies
If quantities don't match or items are damaged, add notes documenting the issue for supplier follow-up.
5
Submit the GRN
Click Submit. Stock is immediately added to the selected branch and the PO status updates to 'Partially Received' or 'Fully Received'.
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NoteGRN automatically creates an Accounts Payable entry for the received goods value, linked to the supplier's account.

Purchase Returns

Return goods to a supplier that are defective, wrong, or excess using a Purchase Return document.

1
Go to Purchase โ†’ Purchase Returns
View all returns or create a new one.
2
Link to original GRN or PO
Select the original purchase record this return is related to.
3
Add items to return
Select the items and quantities being returned, and provide a reason (defective, wrong item, excess).
4
Submit the return
Stock is deducted from your inventory and a credit note is created against the supplier's AP account.

Direct Purchase

For small, ad-hoc purchases that don't require a formal PO process, use Direct Purchase to quickly record a purchase and update stock in one step.

1
Go to Purchase โ†’ Direct Purchase
Click 'New Direct Purchase'.
2
Select supplier and items
Choose the supplier and add the purchased items with quantities and prices.
3
Submit
Stock is immediately added and an AP entry is created. No PO workflow is required.
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WarningDirect Purchase bypasses the approval workflow. Use it only for small, pre-approved purchases.

Suppliers

Maintain a complete supplier directory with contact information, payment terms, and purchase history.

app.servicing24.com/suppliers
Supplier list โ€” all vendors with contact info and outstanding balances
๐Ÿ“ธ Supplier list โ€” all vendors with contact info and outstanding balances
1
Go to Purchase โ†’ Suppliers
View all registered suppliers.
2
Add a new supplier
Click 'Add Supplier'. Fill in: Company Name, Contact Person, Phone, Email, Address, Payment Terms, and Tax/VAT Number.
3
View supplier profile
Click any supplier to see their complete purchase history, outstanding payables, and contact details.
4
Track outstanding payables
The supplier profile shows the total amount owed and any overdue payments, helping you manage cash flow.